Creating value in 2019
“Clicks’ ability to deliver convenience, differentiation and personalisation to its customers will be crucial to creating sustainable long-term shareholder value.”Vikesh Ramsunder, Chief executive officer
The Integrated Reporting Framework of the International Integrated Reporting Council (IIRC) recommends reporting to stakeholders on the six main capital resources that are applied in the creation of value. Clicks Group has chosen to adapt the IIRC capitals and apply terminology which is more commonly used in managing the business.
| IIRC capitals | Financial | Manufactured | Intellectual | Human | Social and relationship | Natural |
| Clicks Group Capitals | Financial | Infrastructure | Intellectual | People | Stakeholders | Environment |
Financial
Included in
FTSE/JSE Top 40 Index
Operating profit up 14.2% to R2.3 billion
R2.9 billion cash generated by operations
Diluted HEPS up 16.8% to 672 cents
Dividend up 17.1% to 445 cents per share
Return on equity of 36.5%
Total shareholder return 28.6% (10-year CAGR )
Infrastructure
Opened
41 Clicks stores
and expanded footprint to 704 stores
R647 million capital investment in stores, supply chain and IT
Online is the fastest growing store
35 new Clicks pharmacies; total now 545
9 distribution centres across Clicks and UPD
Intellectual
8.1 million
active Clicks ClubCard loyalty members
Clicks increased market share in all key product categories
Private label and exclusive brands 22% of health and beauty sales
Over 1 900 new private label products launched, reflecting investment in innovation
Clicks remains price competitive with national retailers
Clicks independently rated as leading health and beauty retailer in SA
UPD gained share of the wholesale and distribution markets
People
Additional R1.5 billion
paid to beneficiaries of employee share ownership programme
Recognised as Top Employer in retail sector in South Africa for third consecutive year
15 413 permanent employees; 346 new jobs created
R144 million invested in employee training and development
Company-funded healthcare cover extended to all employees
Pharmacy staff turnover maintained at 15.3%
Stakeholders
R1.2 billion
returned to shareholders in dividends and share buy-backs
Turnover of R31.4 billion generated from customers
R504 million cashback paid to ClubCard members
R3.4 billion paid to employees
R26.7 billion paid to suppliers of goods and services
Environment
Included in
FTSE4Good Index
