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Favourable market dynamics
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2 |
Resilient value-adding business modelOver 80% of group turnover is in defensive merchandise categories
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3 |
Globally competitive operating marginsRetail and UPD operating margins rank in the upper quartile of global drugstores and pharmaceutical wholesalers
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4 |
Expanding retail footprintGoal to expand Clicks store base in South Africa to 900 in the long term
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Expanding pharmacy baseObjective to operate a pharmacy in every Clicks store in South Africa
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Differentiated product offerPrivate label and exclusive brands offer differentiated ranges at higher margins
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Growing customer loyaltyClubCard is one of the largest retail loyalty programmes in South Africa
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Centralised supply chainCentralised supply from company-owned distribution centres to all retail stores (96.7% of product through centralised distribution)
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9 |
Effective cash and capital management
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10 |
Market leadershipClicks and UPD occupy market-leading positions
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