Material issues have been identified which could significantly impact positively or negatively on the group’s ability to create and sustain value.
1 Trading environment
5 Information Technology
The material issues are reviewed annually by the board and management where all relevant internal, industry and macroeconomic factors are evaluated. The needs, expectations and concerns of the stakeholder groups that are most likely to influence the group’s ability to create sustainable value, notably customers, suppliers, regulators, staff, shareholders and providers of financial capital are central to determining the material issues.
Following the review for the 2019 financial year, the directors confirm that the current material issues remain relevant and are unchanged from the previous year.
Risks relating to each material issue are based on the major risks on the group’s register. The risk heat map below indicates the levels of risk before (inherent risk) and after (residual risk) mitigation plans have been implemented.