Group profile
Clicks Group is a retail-led healthcare group which is listed in the Food and Drug Retailers sector on the JSE.
Founded over 52 years ago in 1968, the group has been listed on the JSE since 1996. Following changes in South African legislation in 2003 to allow corporate pharmacy ownership, the group entered the retail pharmacy market with the opening of the first Clicks pharmacy in 2004. Today the group is a leader in the healthcare market, in both retail pharmacy through Clicks and pharmaceutical wholesaling through UPD.
The group recognises the importance of environmental, social and governance (ESG) practices in creating a sustainable business and has been included in the FTSE4Good Index for the past four years. In 2020 the group achieved a level 5 BBBEE rating, has 56% black and 33% female representation on its board, while the workforce comprises 93% black and 64% female employees.
An overview of the group’s history is available at www.clicksgroup.co.za.
Our values
We are truly passionate about our customers
We believe in integrity, honesty and openness
We cultivate understanding through respect and dialogue
We deliver on our goals
The anchor brand, Clicks, is South Africa’s leading health and beauty retailer, offering value for money in convenient locations and appealing formats.
- Clicks targets consumers in the growing middle to upper-income markets (LSM 6 – 10)
- Clicks ClubCard is one of the largest loyalty programmes in South Africa with 8.6 million active members
- Differentiated product offering through wide ranges of private label and exclusive brands, comprising 23% of sales
The health and beauty franchise brands were introduced through exclusive franchise agreements to provide further differentiation to the Clicks offering:
The Body Shop, which sells natural, ethically-produced beauty products
GNC, the largest global specialty health and wellness retailer
Claire’s, the leading specialty retailers of fashionable jewellery and accessories for young women and girls
The group partnered with Sorbet Holdings to develop Sorbet-branded products for sale in Clicks stores and Sorbet salons
The heritage business, Musica, is the country’s leading entertainment retail brand and was acquired in 1992.
743
stores
585
pharmacies
Market share
23.8%
of retail pharmacy
32.2%
of front shop health
39.2%
of skincare
30.3%
of haircare
Store footprint
Standalone stores
Pharmacies
Presence
in Clicks stores
South Africa
Rest of Africa
Total
Clicks
704
39
743
585
The Body Shop
55
4
59
222
Claire’s
4
–
4
169
GNC
–
–
–
562
Musica
70
8
78
Total
833
51
884
23.8%
of retail pharmacy
32.2%
of front shop health
39.2%
of skincare
30.3%
of haircare
Store footprint |
Standalone stores | Pharmacies |
Presence in Clicks stores |
||
| South Africa | Rest of Africa | Total | |||
| Clicks | 704 | 39 | 743 | 585 | |
| The Body Shop | 55 | 4 | 59 | 222 | |
| Claire’s | 4 | – | 4 | 169 | |
| GNC | – | – | – | 562 | |
| Musica | 70 | 8 | 78 | ||
| Total | 833 | 51 | 884 | ||
Stores outside South Africa are in the neighbouring countries of Namibia, Botswana, Eswatini and Lesotho.
UPD is South Africa’s leading full-range pharmaceutical wholesaler and was acquired in 2003 to provide the distribution capability for the group’s healthcare strategy.
UPD fulfils the pharmaceutical supply needs of Clicks, major private hospital groups and over 1 250 independent pharmacies. UPD also provides bulk distribution services to pharmaceutical manufacturers.
6
distribution centres