Group
Profile
Clicks Group is a retail-led healthcare group which is listed in the Personal Care, Drug and Grocery Stores sector on the JSE.
Founded over 53 years ago in 1968, the group has been listed on the JSE since 1996. Following changes in South African legislation in 2003 to allow corporate pharmacy ownership, the group entered the retail pharmacy market with the opening of the first Clicks pharmacy in 2004. Today the group is a leader in the healthcare market, in both retail pharmacy through Clicks and pharmaceutical wholesaling through UPD.
An overview of the group’s history is available at www.clicksgroup.co.za.
Our values
We are truly passionate about our customers
We believe in integrity, honesty and openness
We cultivate understanding through respect and dialogue
We are disciplined in our approach
We deliver on our goals
The anchor brand, Clicks, is South Africa’s leading health and beauty retailer, offering value for money in convenient locations and appealing formats.
- Clicks targets consumers in the growing middle to upper-income markets (LSM 6 – 10)
- Clicks ClubCard is one of the largest loyalty programmes in South Africa with over 9.2 million active members
- Differentiated product offering through wide ranges of private label and exclusive brands, comprising 24.5% of sales
The health and beauty franchise brands were introduced through exclusive franchise agreements to provide further differentiation to the Clicks offering:
The Body Shop, which sells natural, ethically-produced beauty products
GNC, the largest global specialty health and wellness retailer
Claire’s, the leading specialty retailers of fashionable jewellery and accessories for young women and girls
The group partnered with Sorbet Holdings to develop Sorbet-branded products for sale in Clicks stores and Sorbet salons
782
stores
531
vaccination sites
621
pharmacies
192
clinics
Market share
23.4%
of retail pharmacy
32.5%
of front shop health
19.6%
of baby
40.7%
of skincare
30.9%
of haircare
> > > > Please scroll right to view full table
Store footprint |
Standalone stores | Pharmacies |
Presence in Clicks stores |
||
| South Africa | Rest of Africa | Total | |||
| Clicks | 740 | 42 | 782 | 621 | |
| The Body Shop | 55 | 4 | 59 | 239 | |
| Claire’s | – | – | – | 88 | |
| GNC | – | – | – | 606 | |
| Total | 795 | 46 | 841 | ||
Stores outside South Africa are in the neighbouring countries of Namibia, Botswana, Eswatini and Lesotho.
UPD is South Africa’s leading full-range pharmaceutical wholesaler, and was acquired in 2003 to provide the distribution capability for the group’s healthcare strategy.
UPD fulfils the pharmaceutical supply needs of Clicks, major private hospital groups and over 1 350 independent pharmacies. UPD also provides bulk distribution services to pharmaceutical manufacturers.
6
distribution
centres
R28.4
billion total
managed turnover
417
million units of medicine distributed
26
bulk distribution clients
Market share
31.2%
of private pharmaceutical fine wholesale market
Environmental, Social and Governance
(ESG)
The group recognises the importance of ESG practices in creating a sustainable business and has been included in the FTSE4Good Index for the past five years, as well as the FTSE/JSE Responsible Investment Top 30 Index.
The sustainability strategy is based on four focus areas:
Building a trusted, accessible
healthcare
network
Empowering
motivated,
passionate
people
Sourcing products
that uphold the
integrity of our
brand
Minimising
our
environmental
footprint
Group achievements
- Level 4 BBBEE rating
- 64% black and 36% female representation on the board
- 95% black and 64% female employees
- Carbon Disclosure Project rating of A
- Launched a SMME supplier listing portal and investment programme to accelerate local procurement
Our core business creates meaningful social impact through the provision of health products and improving access to reliable and affordable healthcare. This supports South Africa’s national development goals by promoting healthy lives and well-being for all ages.
We align our ESG practices with the United Nations Sustainable Development Goals (UN SDGs) to ensure that our activities meet the standards of the universal global drive to achieve the specified targets by 2030. The SDGs where we believe we can have the biggest impact are as follows:
