Clicks Group

Sustainability

The group’s strategy reaffirms that effective management of environmental, social and governance (ESG) considerations enhances long-term value creation.

Sustainability report 2024

Group achievements

ESG Rating

4.0

BBBEE Level

Female employees

62%

Black board members

67%

Female board members

44%

Aligning to UN SDGs

We align our ESG practices with the United Nations Sustainable Development Goals (UN SDGs) to ensure that our activities meet the standards of the universal global drive to achieve the specified targets by 2030.

The SDGs where we believe we can have the biggest impact are as follows:

No poverty

Good health and well-being

Quality education

Gender equality

Affordable and clean energy

Decent work and economic growth

Reduced inequalities

Responsible consumption and production

Climate action

Our four focus areas

The Group’s sustainability strategy is based on four focus areas: building a trusted, accessible healthcare network, empowering motivated, passionate people, sourcing products that uphold the integrity of our brand and minimising our environmental footprint.

Sustainability focus area 1

Building a trusted, accessible healthcare network

“Accessible” means both serving underserved communities and the affordability of our products and services. Clicks Group’s strategy is to create sustainable long-term value for all our stakeholders by responding to the healthcare needs of our communities and by supporting our suppliers and business partners.

Sustainability focus area 2

Empowering motivated, passionate people

Our employee value proposition focuses on people, passion and opportunities, and aims to attract and retain the talent we need to achieve our strategic goals. Developing the skills, knowledge and capabilities of our people builds the capabilities of the human capital in the group. Our people are our heroes and the group’s remuneration policy is based on the total rewards model it entrenches the reward principles of fair, responsible, transparent remuneration practices and market competitiveness. We pay for ethical and sustainable performance.

Sustainability focus area 3

Sourcing products that uphold the integrity of our brand

Clicks offers an extensive range of private label and exclusive brands to delight customers with innovative products at competitive prices. These products now account for 25.4% of total Clicks sales, with 30.3% of frontshop products sold being available only at Clicks. The three exclusive franchise brands, The Body Shop, GNC and Claire’s, further differentiate the offering in Clicks, as does the partnership with Sorbet. The group has a shareholding in Sorbet Brands which holds the trademarks to the Sorbet brand in southern Africa. The Sorbet product range continues to grow and is available in southern Africa only in Clicks stores and in the Sorbet franchised beauty salons.

Sustainability focus area 4

Minimising our environmental footprint

Our environmental management policy recognises the significant impact of climate change. The group is committed to implementing sustainable business practices within a culture of responsible environmental stewardship.

Sustainability resource hub