UPD business review
Performance against objectives in 2025 and plans for 2026
ACHIEVED IN 2025
TARGETS FOR 2026
Market share decreased to 26.2%
Target 2025: Recover market share
Recover market share
Sales to hospital groups increased by 1.4%
Target 2025: Grow private hospital sales by 5.7%
Grow private hospital sales by 14.2%
Clicks’ buying levels from UPD at 99.0%
Target 2025: 98%
Clicks’ buying levels from UPD at 99%
ACHIEVED IN 2025
TARGETS FOR 2026
Focused on profitable distribution contracts; 20 distribution clients managed at year-end
Target 2025: Focus on and ensure renewal of profitable distribution and bulk contracts
Focus on and ensure renewal of profitable distribution and bulk contracts
Renewed and maintained regulatory licences and ISO certifications
Target 2025: Renew and maintain regulatory licences and ISO certifications (ISO 9001:2015 and 13485) and ISAE3402
Renew and maintain regulatory licences and ISO certifications (ISO 9001:2015 and 13485) and ISAE3402
ACHIEVED IN 2025
TARGETS FOR 2026
97.3% on-time deliveries
Target 2025: 99% on-time deliveries
Target 99% on-time deliveries
Order fulfilment of 99.1% achieved
Target 2025: 99%
Order fulfilment 99%
Stock availability declined by 1.5%
Target 2025: Improve stock availability by 2.5%
Improve stock availability by 1%
ACHIEVED IN 2025
TARGETS FOR 2026
System implemented for seven bulk distribution clients
Target 2025: System to be rolled out for bulk distribution clients by August 2025
System to be rolled out for remaining bulk distribution clients by March 2026
Employee turnover 9.6%
Target 2025: Below 15%
Employee turnover below 13%
Maintained Transported Asset Protection Association (TAPA) level 1 accreditation
Target 2025: Maintain accreditation
Maintain TAPA level 1 accreditation
67 learners enrolled
Target 2025: Enrol 90 new learners
Enrol 90 new learners