Clicks business review

Performance against objectives in 2025 and plans for 2026

Deliver a competitive and differentiated front shop product offer

ACHIEVED IN 2025

TARGETS FOR 2026

Front shop private label and exclusive brands 30.6% of total sales

2025 target: 31.0%

Increase front shop private label and exclusive brand sales to 31.0%

Create a great customer experience

ACHIEVED IN 2025

TARGETS FOR 2026

314 private label medicines

2025 target: 305 – 315 medicines

Expand private label medicines range to 330 products

53% of scripts now on repeat prescription service

2025 target: 53%

Repeat prescription service at 54% of repeat scripts

Maintain a motivated and skilled workforce

ACHIEVED IN 2025

TARGETS FOR 2026

56 pharmacy assistants enrolled

2025 target: 500

600 pharmacy assistants to be enrolled

100 bursary students

2025 target: 80 pharmacy bursary students

100 pharmacy bursary students

83 pharmacy internships

2025 target: 70

130 pharmacy internships

Grow the retail footprint to enhance convenience

ACHIEVED IN 2025

TARGETS FOR 2026

Net 55 stores opened; 990 Clicks stores at year-end

2025 target: 40 – 50 stores

Open 40 – 50 new Clicks stores

57 stores expanded or refurbished

2025 target: 70 – 80 stores

70 – 80 stores to be expanded or refurbished

Net 60 pharmacies opened; 780 pharmacies at year-end

2025 target: 40 – 50 pharmacies

Open 40 – 50 new Clicks pharmacies
Open 4 UniCare pharmacies

Drive customer loyalty through personalisation and rewards

ACHIEVED IN 2025

TARGETS FOR 2026

12.6 million members

2025 target: 12.5 million

Increase membership to 13 million

745 500 Baby Club members

2025 target: 710 000

Grow Baby Club to 850 000 members

1.6 million Seniors Club members

2025 target: 1.5 million

Grow Seniors Club to 1.7 million members