UPD business review
Performance against objectives in 2024 and plans for 2025
ACHIEVED IN 2024
TARGETS FOR 2025
Market share decreased to 26.7%
Target 2024: Recover market share to 30%
Recover market share
Sales to hospital groups decreased by 5.7%
Target 2024: Grow volume of business with private hospital groups
Grow private hospital sales by 5.7%
Clicks’ buying levels from UPD at 97.5%
Target 2024: 98%
Clicks’ buying levels from UPD at 98%
ACHIEVED IN 2024
TARGETS FOR 2025
Completed systems implementation at the main distribution centre at Lea Glen on 1 September 2023.
Target 2024: Systems implementation for bulk distribution in 2024
System to be rolled out for bulk distribution clients by August 2025
Employee turnover 23.2% (12.7% avoidable and 10.5% unavoidable)
Target 2024: Below 11%
Employee turnover below 15%
Maintained Transported Asset Protection Association (TAPA) level 1 accreditation
Target 2024: Maintain accreditation
Maintain TAPA level 1 accreditation
136 learners enrolled
Target 2024: Enrol 84 new learners
Enrol 90 new learners
ACHIEVED IN 2024
TARGETS FOR 2025
Focused on profitable distribution contracts; 25 distribution clients managed at year-end
Target 2024: Maximise income from base and newly acquired distribution clients
Focus on and ensure renewal of profitable distribution and bulk contracts
Renewed and maintained regulatory licences and ISO certifications (ISO 9001:2015 and 13485)
Target 2024: Renew and maintain ISO certifications
Renew and maintain regulatory licences, ISO certifications (ISO 9001:2015 and 13485) and ISAE3402
ACHIEVED IN 2024
TARGETS FOR 2025
90% on-time deliveries
Target 2024: 98% on-time deliveries
Target 99% on-time deliveries
Order fulfilment of 98.1% achieved
Target 2024: 98%
Order fulfilment 99%
Improve capability in replenishment planning to increase sales volume and improve customer order fill
Improve stock availability by 2.5%