Clicks business review

Performance against objectives in 2024 and plans for 2025

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Deliver a competitive and differentiated front shop product offer

ACHIEVED IN 2024

TARGETS FOR 2025

Front shop private label and exclusive brands 30.3% of total sales

2024 target: 31.0%

Increase front shop private label and exclusive brand sales to 31.0%

Create a great customer experience

ACHIEVED IN 2024

TARGETS FOR 2025

287 private label medicines

2024 target: 270 – 280 medicines

Expand private label medicines range to 305 – 315 products

53.5% of scripts now on repeat prescription service

2024 target: 52%

Repeat prescription service at 53% of repeat scripts

Maintain a motivated and skilled work force

ACHIEVED IN 2024

TARGETS FOR 2025

534 pharmacy assistants enrolled

2024 target: 400

500 pharmacy assistants to be enrolled

80 bursary students

2024 target: 90 pharmacy bursary students

80 pharmacy bursary students

50 pharmacy internships

2024 target: 70

70 pharmacy internships

Grow the retail footprint to enhance convenience

ACHIEVED IN 2024

TARGETS FOR 2025

Net 51 stores opened; 936 Clicks stores at year-end

2024 target: 40 – 50 stores

Open 40 – 50 new Clicks stores

42 stores expanded or refurbished

2024 target: 50 – 60 stores

70 – 80 stores to be expanded or refurbished

Net 9 pharmacies opened; 720 pharmacies at year-end*

2024 target: 40 – 50 pharmacies

Open 40 – 50 new pharmacies

* The Clicks pharmacy opening programme was adversely impacted by the Department of Health placing a restriction on new retail pharmacy licences. This related to the Constitutional Court ruling preventing Clicks from owning the manufacturing pharmacy licence of Unicorn Pharmaceuticals.
Drive customer loyalty through personalisation and rewards

ACHIEVED IN 2024

TARGETS FOR 2025

11.8 million members

2024 target: 11.0 million

Increase membership to 12.5 million

662 000 Baby Club members

2024 target: 400 000

Grow Baby Club to 710 000 members

1.3 million Seniors Club members

2024 target: 1.6 million

Grow Seniors Club to 1.5 million members

600 000 customers enrolled to virtual ClubCard

2024 target: 500 000

Enrol a further 300 000 customers to virtual ClubCard