Overview

• Clicks targets consumers in the growing middle to upper-income markets (LSM 6 – 10)
• 51% of the population live within 5.0 km of a Clicks pharmacy
• Clicks ClubCard is one of the largest loyalty programmes in South Africa with 11.8 million active members, contributing 81.7% to sales
• Product offering is differentiated through wide ranges of private label and exclusive brands, comprising 25.4% of sales
• In 2001 an exclusive franchise agreement with The Body Shop, which sells natural, ethically-produced beauty products, provided further differentiation to the retail offering, with a combination of standalone stores and presence in 257 Clicks stores
• The first standalone Clicks Baby store was opened in 2021, showcasing a wide range of mother and baby products
• M-Kem, a 24-hour specialised pharmacy in Cape Town, was acquired in 2023, and the group plans to open similar large format specialised pharmacies in other metropoles under the UniHealth brand
• In 2023 Clicks acquired the Sorbet beauty salon franchise chain, operating under the Sorbet (skincare and beauty treatments, nailbars and hairbars) and Sorbet Man (men’s grooming) brands