UPD business review
Performance against objectives in 2023 and plans for 2024
2023 ACHIEVEMENTS
2024 TARGETS
Market share declined to 28.0%
TARGET 2023: 32.2%
Recover market share to 30%
Sales to hospital groups increased by 5.7%
TARGET 2023: GROW VOLUME OF BUSINESS WITH PRIVATE HOSPITAL BUSINESS
Grow volume of business with private hospital groups
Clicks’ buying levels from UPD at 93.5%
TARGET 2023: 98%
Clicks’ buying levels from UPD at 98%
Rationalised portfolio to focus on profitable distribution contracts; 30 distribution clients managed at year-end
TARGET 2023: TENDER FOR NEW AGENCY DISTRIBUTION CONTRACTS
Maximise income from base and newly acquired distribution clients
2023 ACHIEVEMENTS
2024 TARGETS
Licences maintained
TARGET 2023: MAINTAIN LICENCES
Maintain licences
Renew and maintain International Organisation for Standardisation (ISO) certifications
(ISO 9001:2015 AND ISO 13485:2016)
Maintain ISO certificates
2023 ACHIEVEMENTS
2024 TARGETS
91.9% on-time deliveries
TARGET 2023: 98%
Target 98% on-time deliveries
Order fulfillment of 98.7% achieved
TARGET 2023: 98%
Order fulfillment of 98%
2023 ACHIEVEMENTS
2024 TARGETS
Employee turnover 14.8%
TARGET 2023: BELOW 10%
Employee turnover below 11%
Maintained Transported Asset Protection Association (TAPA) level 1 accreditation
TARGET 2023: MAINTAIN ACCREDITATION
Maintain TAPA level 1 accreditation
183 learners enrolled
TARGET 2023: 158
Enroll 84 new learners
New IT system implemented in Durban, Gqeberha and Cape Town facilities in first half of the year and Lea Glen went live on
1 September 2023.
TARGET 2023: SYSTEM TO GO LIVE AT ALL WHOLESALE FACILITIES BY AUGUST 2023 AND DISTRIBUTION FACILITIES BY DECEMBER 2023
Systems implementation for remaining facilities in 2024