• Clicks primarily targets consumers in the growing middle- to upper-income markets (LSM 6 – 10), with a growing presence in lower income areas where 26% of stores are now located
• 50% of the population lives within 5.1km of a Clicks pharmacy
• Clicks ClubCard is one of the largest loyalty programmes in South Africa with 10.4 million active members, contributing 80.2% to sales
• Product offering is differentiated through wide ranges of private label and exclusive brands, comprising 25.2% of sales
• In 2001, an exclusive franchise agreement with The Body Shop, which was most recently renewed in 2020, which sells natural, ethically-produced beauty products, provided further differentiation to the retail offering, with a combination of standalone stores and presence in 257 Clicks stores
• The first standalone Clicks Baby store was opened in 2021, showcasing a wide range of mother and baby products
• In June 2023 Clicks acquired the Sorbet beauty salon franchise chain, operating under the Sorbet (all-round beauty therapy), Sorbet Man (men’s grooming) and Candi & Co (ethnic hair, treatments and hairstyling) brands

Market share