Clicks business review
Performance against objectives in 2023 and plans for 2024
2023 achievements
2024 targets
Front shop private label and exclusive brands 30.3% of total sales
2023 TARGET: 30.0%
Increase front shop private label and exclusive brand sales to 31%
2023 achievements
2024 targets
249 private label medicines
2023 TARGET: 230 - 240 PRODUCTS
Expand private label medicines range to 270 - 280 products
49% of scripts now on repeat prescription service
2023 TARGET: 51%
Repeat prescription service at 52% of repeat scripts
2023 achievements
2024 targets
Net 45 Clicks stores opened; 885 Clicks stores at year-end
2023 TARGET: OPEN 40 - 50 STORES
Open 40 - 50 new Clicks stores
45 stores expanded or refurbished
2023 TARGET: 60 STORES
50 - 60 stores to be expanded or refurbished
Net 38 pharmacies opened; 711 pharmacies at year-end
2023 TARGET: 40 - 50 NEW PHARMACIES
Open 40 - 50 new pharmacies
2023 achievements
2024 targets
10.4 million members
2023 TARGET: 10.0 MILLION
Increase membership to 11.0 million
365 000 Baby Club members
2023 TARGET: 520 000
Grow Baby Club to 400 000 members
1.5 million Seniors Club members
2023 TARGET: 1.55 MILLION
Grow Seniors Club to 1.55 million members
300 000 customers enrolled to virtual ClubCard
2023 TARGET: ENROLL 1.0 MILLION NEW USERS
Enroll a further 500 000 customers to virtual ClubCard
2023 achievements
2024 targets
385 pharmacy assistants enrolled
2023 TARGET: 400
400 pharmacy assistants to be enrolled
78 bursary students
2023 TARGET: 90
90 pharmacy bursary students
46 pharmacy internships
2023 TARGET: 70
70 pharmacy internships