UPD business review
Performance against objectives in 2022 and plans for 2023
2022 ACHIEVEMENTS
2023 TARGETS
Market share declined to 28.8%
TARGET 2022: 33.4%
Increase market share to 32.2%
Sales to hospital groups declined by 8.5% owing to increased demand in the second and third waves of Covid-19 in the prior year
TARGET 2022: GROW VOLUME OF PRIVATE HOSPITAL BUSINESS
Grow volume of business with private hospital groups
Clicks’ buying levels from UPD at 98.3%
TARGET 2022: 99%
Clicks’ buying levels from UPD at 98%
Three new agency distribution contracts; 31 distribution clients managed at year-end
TARGET 2022: TENDER FOR NEW CONTRACTS
Tender for new agency distribution contracts
2022 ACHIEVEMENTS
2023 TARGETS
Licences maintained
TARGET 2022: MAINTAIN LICENCES
Maintain licences
2022 ACHIEVEMENTS
2023 TARGETS
97.9% on-time deliveries
TARGET 2022: 98%
Target 98% on-time deliveries
Improved labour productivity with expanded distribution warehouse footprint
TARGET 2022: FURTHER PRODUCTIVITY INITIATIVES
Drive further productivity initiatives across the business
Order fulfillment of 97.9% achieved
TARGET 2022: 98%
Achieve order fulfillment of 98%
2022 ACHIEVEMENTS
2023 TARGETS
Employee turnover 6.0%
2022 TARGET: BELOW 5%
Employee turnover below 10%
Maintained TAPA level 1 accreditation
TARGET 2022: MAINTAIN ACCREDITATION
Maintain accreditation
84 learners enrolled
TARGET 2022: 68
158 new learners
New IT system implemented in October 2021 in Durban and July 2022 for Gqeberha
TARGET 2022: SYSTEM TO GO LIVE AT ALL FACILITIES BY MAY 2022
New system to go live at all wholesale facilities by August 2023 and distribution facilities by December 2023