The anchor brand, Clicks, is South Africa’s leading health and beauty retailer, offering value for money in convenient locations and appealing stores, as well as an online platform offering in-store collection or home delivery.
Clicks business review
840
Stores
624 convenience format
213 destination format
3 baby stores
673
Pharmacies
199
Clinics
3
Front shop distribution centres
- Clicks targets consumers in the growing middle to upper-income markets (LSM 6 – 10)
- 50% of the population lives within 5.3km of a Clicks pharmacy
- Clicks ClubCard is one of the largest loyalty programmes in South Africa with 9.7 million active members, contributing 80% to sales
- Product offering is differentiated through wide ranges of private label and exclusive brands, comprising 24.2% of sales
- In 2001, an exclusive franchise agreement with The Body Shop, which sells natural, ethically-produced beauty products, provided further differentiation to the retail offering, with a combination of standalone stores and presence in 248 Clicks stores
- The first standalone Clicks Baby store was opened in 2021, showcasing a wide range of mother and baby products
Market share
