Clicks Group

Executive Director responsible for Sustainability

Bertina Engelbrecht

The Clicks Group incorporate sustainable business practices as operational business imperatives and set sustainability targets to help ensure the long-term competitiveness of the Group’s operations. The Clicks Group celebrated the anniversary of 20 years on the JSE in 2016 which indicates the sustainability of the group.

Clicks is regarded as the leader in the South African health and beauty retail sector. Our expansive store footprint affords us the opportunity to further entrench the brand as the most trusted health and beauty brand to our customers. As customers become increasingly aware of the social obligations on the part of corporate South Africa, the Group has elevated sound social, environmental and governance practices across all levels of the organisation.

Due to the increased focus on sustainability, the Group was included in several researches done by independent companies. The company has accomplished a better score in the Carbon Disclosure Project results, moving from a B to an A- performance band.

The Group made a decision to adopt the principles of the UN Global Compact and follows the guidance by the International Labour Organisation and the Organisation for Economic Co-operation and Development (OECD). These organisations promote policies in support of the economic and social well –being of people around the world.

The Clicks Group is proud to be included in the Top Employers in South Africa by the Top Employers Institute for 2017, rated as the number 1 Employer in the Retail industry. Participating companies complete a stringent research process to measure their employment offering against the Top Employers Institute’s international HR Best Practices Survey in order to achieve certification as a Top Employer and is validated through an independent auditing and verification process.

The latter is the key driver behind the Group’s annual healthcare conference which is aimed at motivating and supporting group pharmacists, as well as providing a platform for discussions on issues facing the South African healthcare industry. A pharmacy and merchandise academy was also introduced by the Group with the overall focus on retaining and developing skills within the business.

The increase in group turnover of 9.5%, as well as the 12.6% increase in operating profit underscores the overall economic sustainability of the Group. The group’s operating margin increased to 6.5%, benefiting from the stronger retail growth.

The Group’s annual sustainability report has been written in accordance with the GRI standards for the financial year 2015/2016.

The Group will continue to strive for better efficiency and innovation in the next financial year.